Support
Datasat is known for the personal nature of our customer service. We understand that whether you're a private business, government organisation or telecommunications company, the peace of mind that comes from outstanding technical support is an important issue when selecting your VSAT network service provider. We provide flexible support packages for every business requirement.
Service Level Agreements
24x7 Telephone Support
On-site technical support
Remote system management and upgrades
Preventative maintenance plans
Related information
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Contact us today with your satellite communications requirements on 01707 665320 or email us here
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24x7 Telephone Support
On-site technical support
Remote system management and upgrades
Preventative maintenance plans
Related information
Service Level Agreements
We pride ourselves on the quality of our build and the performance of our networks. That's why the reliability and Quality of Service of all our networks are guaranteed by stringent Service Level Agreements. As well as network performance and availability, the SLAs establish a schedule for on-site visits and the level of technical support you require.→ Top
24x7 Telephone Support
The Datasat Network Operations Centre (NOC) at our UK Teleport is staffed day and night, 365 days a year by qualified engineers. We are always available to answer your network queries and immediately address early any issues that arise. Where a customer holds spares on site, we work closely with their engineers to ensure any in-house maintenance or repairs are conducted to our high standards.→ Top
On-site technical support
We maintain customer sites on a proactive basis around the globe. Service visits can be arranged at six monthly intervals for high risk areas or annually for low risk or non-critical applications. Maintenance visits are scheduled to ensure minimum distruption and maximum efficiency.→ Top
Remote system management and upgrades
All Datasat customer sites are remotely manageable from anywhere in the world by telephone or Internet connection. Our Network Management Software can control 100% of hardware within your network, including IT equipment, power back-up and environmental alarms. In addition, we can automatically provide system and application upgrades across your entire network without service disruption.→ Top
Preventative maintenance plans
As part of our commitment to high quality customer service, we provide bespoke Preventative Maintenance Plans based to your exact requirements. The goal is to ensure that your network always operates at peak performance. Should an emergency occur however, you will receive the highest priority until the issue is resolved.→ Top
Related information
Datasat will design, build, manage and maintain every aspect of your SCPC VSAT network for you. Learn moreContact us today with your satellite communications requirements on 01707 665320 or email us here
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